cancellation-policy

1. Order Cancellation Conditions

· Customers can request an order cancellation within a maximum of 24 hours from the completion of the purchase, provided that the order has not yet been shipped.

· If the order has already been shipped or if the 24-hour period has expired, cancellation will no longer be possible. After receiving the goods, customers may exercise their right of return according to the established procedures.

Orders containing items made specifically to customer request cannot be cancelled once confirmed.

2. Cancellation Request Procedure

To request an order cancellation, customers must follow the procedure below:

Customers must send a written communication via email to customer service within the allowed timeframe, indicating the order number and the cancellation request.

Customer service will verify the order status and confirm if cancellation is still possible.

Customers will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.

3. Refund Management

In case of an approved cancellation before shipment, the refund will be processed within 2–3 business days.

The refund will be issued using the same payment method used for the original order, unless otherwise agreed upon by the parties. Actual crediting times may vary depending on the payment service provider.

4. Contacts

For any information regarding cancellations, refunds, or customer support, you can contact us via:

Email: info@faustoideeregalo.com

Phone: +39 0541 373102

Address: Via Guglielmo Marconi 54A 47924 Rimini, 47924 Rimini Rimini, Italy
Hours: Monday to Friday, 9:00 AM–6:00 PM (CET)
Service Area: Italy